Frequently Asked Questions
Do I need to book an appointment to come and view the home?
No, you are welcome to visit any time during the day and a senior member of our team will be able to show you around the home and answer any questions you might have.
How does a Reside Care Homes differ from a nursing home?
Our Care Home is a comfortable, homely environment where residents can relax, feel at home, talk with friends and become involved in conversation and activities as much as they wish. Our home give residents personal one-to-one attention and opportunities for mental and physical stimulation, helping them to maintain awareness and to remain alert in the last years of their lives.
Medication can sometimes be resorted to in nursing homes to deal with issues such as anxiety, however, at Reside Care Homes we feel that more natural solutions can be effective – such as talking to Residents about their concerns and evaluating ways to make them feel important and happier.
We provide 24-hour supervision and care and the necessary arrangements for their day-to-day living, including doctor’s visits, hairdressers, meals, medications and entertainment. We do not have qualified nurses on duty but can access input from the local community nurses if required.
Do you provide respite care?
Yes, Stour Road provide short and long term respite care for all levels of dementia. All of our residents receive the same high standard of care and opportunities whether they are with us permanently or for a respite period. Residents will receive support with personal care whilst their independence is till promoted, medication will be arranged and administered, GP, chiropodist appointments can be made as well as assistance with advocacy if required.
When we visit our family member / friend in the home, can we take them out?
Yes, of course, we encourage this where possible as times like this are so valuable to our residents. All we ask is that you speak to a member of staff ahead of time so we can ensure your loved one is dressed appropriately and is prepared.
Can we be provided with meals and refreshments during our visit?
Yes, refreshments are provided during visits with no charge. If you would like to join us for lunch or dinner a small fee will be charged and notice given to the home prior.
What costs are involved?
Costs can vary depending on the individual and the level of care needed. If you would like to discuss the fees on more detail please contact the care home manager who will be able to provide more information and book an assessment where necessary.
Can I pay online?
Yes, we have an online payment system via www.hadlandcaregroup.co.uk simply go to this website and click the ‘online payment’ button.
Can residents bring their own furniture and possessions into the home?
Yes, we encourage residents to bring their own possessions to the home as it makes their surroundings feel much more familiar.
How do residents maintain their privacy?
We respect our resident’s privacy, there are activities and aspects of daily living which many residents enjoy joining in with, but residents will not be under pressure to take part if that is their wish. There is a range of areas in our care homes including quiet areas which residents can enjoy.
How is the care paid for?
Please click link below for FAQ’s on both state and self-funded care.
How do I make a complaint?
There is a complaints policy available but if you are unhappy with any part of the service we provide we request that in the first instance you report this to the care home manager.We acknowledge all complaints and deal with each as appropriate. Verbal/written complaints are fully investigated and responded to within 28 days. Anonymous complaints are also investigated and all information is recorded.