Frequently Asked Questions
Do I need to book an appointment to come and view the home?
No. You can turn up at any time during the day and we will be happy to show you around and talk to you about our services.
How does a care home differ from a care home with nursing?
Both our Reside Care Homes are comfortable, homely environments where residents can relax, feel at home, talk with friends and become involved in conversation and activities as much as they wish. Our homes give residents personal one-to-one attention and opportunities for mental and physical stimulation, helping them to maintain awareness and to remain alert in the last years of their lives.
Medications can sometimes be resorted to in nursing homes to deal with issues such as anxiety, however, at Reside Care Homes we feel that more natural solutions can be effective – such as talking to Residents about their concerns and evaluating ways to make them feel important and happier.
We provide 24-hour supervision and care and the necessary arrangements for their day-to-day living, including doctor’s visits, hairdressers, meals, medications and entertainment. We do not have qualified nurses on duty but can access input from the local community nurses if required.
The local Intermediate Care Service for Dementia (ICSD) team support our staff at both homes and can be called upon to provide assessment, care and treatment for our residents who start to experience significant complex needs. For more information please click here.
Do you provide respite care?
Yes, we provide both short term and long term respite care for all levels of dementia. We offer private rooms with ensuite facilities. Those in respite care are encouraged to retain their abilities and are given assistance with personal care, dressing and other needs as required. Entertainment at the care home is offered and medication management is provided to assist our respite residents. District or community nurses can visit daily if required, and we can arrange GP, chiropodist, optician and other support as needed. Assistance with advocacy is also offered if required.
When we visit our family member / friend in the home, can we take them out?
Yes of course. There are plenty of cafes, pubs, shops and walks in the local area and we encourage stimulating outings for residents. Reside Care Homes have a mini bus and plan trips for residents on a regular basis.
Can we be provided with meals and refreshments when we visit our family member / friend?
Yes. We will offer refreshments during your visit and you can have a meal for a small fee with the residents if you give us prior notice.
What costs are involved?
Costs are dependent upon the individual and the level of care needed. We would be happy to arrange a time with you to discuss your requirements in more detail relating to fees. Please click here for further information
Can I pay Reside Care Homes online?
Yes, please visit www.hadlandcaregroup.co.uk and click the ‘Online Payment’ button to make payments to Reside Care Homes.
Can residents bring their own furniture and possessions?
Yes. As long as the furniture is fire resistant and there is space in the bedroom, we encourage residents to bring familiar possessions to make them feel more at home.
I am not used to living with lots of other people around, can I maintain privacy?
Your individual requirements are very important to us. We want to know how you like to be addressed, how you want to spend your time and other aspects which are important to you. We respect your privacy and will listen to what that means for you. There are activities and aspects of daily living which many residents enjoy joining in with, but you will not be under pressure to take part if that is your wish. There is a range of areas in our care homes including quiet areas.
There is a complaints policy available but if you are unhappy with any part of the service we provide we request that in the first instance you report this to the care home manager.
We acknowledge all complaints and deal with each as appropriate. Verbal/written complaints are fully investigated and responded to within 28 days. Anonymous complaints are also investigated and all information is recorded.
If you feel that the outcome of your complaint is unsatisfactory or would rather contact the Care Quality Commission regarding your complaint they can be contacted on 03000 616161 CQC National Customer Service Centre, Citygate, Gallowgate Newcastle upon Tyne NE1 4PA
If you would like to contact Reside Care Home head office please contact Hadland Care Group, 744 Christchurch Road, Bournemouth, Dorset, BH7 6BZ or 01202 551553.